Terms and conditions
By using the site www.louisemitchell.com the user accepts the terms and conditions. Any amendments on the site become effective as soon as changes are posted to the site.
Eligibility to purchase
In order to make purchases on the site you will be required to provide your personal details. You must provide your real name, phone number, email address and other requested information as indicated.You will be required to provide correct and current payment details.
Louise Mitchell reserves the right to restrict multiple quantities of an item being shipped to one customer.or postal address.By making an offer to purchase merchandise you expressly authorise us to perform credit checks and to obtain information about you including your credit /debit card number or credit reports.
All orders are subject to acceptance and availability and items in your shopping bag are not reserved and may be purchased by other customers.
Louise Mitchell offers items for sale that are in stock and available at our store in Double Bay ,Sydney for dispatch from our showroom.Occasionally however we may be waiting for shipments that may cause a slight delay.
All prices shown on our site are listed in Australian dollars (AUD) inclusive of GST
Acceptance of your order
Once you have made your choice and the order has been placed you will receive an acknowledgement email. The email is NOT an ACCEPTANCE of your order just a confirmation that we have received it.
We reserve the right not to accept your order in the event for example, we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set out within the terms of sale.
We may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time and at our sole discretion.We will not be liable to you or to any third party by reason of our withdrawing any merchandise from the site whether or not merchandise has been sold, removing, editing or screening any materials or content on the site,refusing to process a transaction or unwinding or suspending any transaction after processing has been done.
Payment can be made by VISA, MASTERCARD and PAYPAL. You confirm that the payment card is yours or that you have been specifically authorized by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Louise Mitchell, we will not be liable for any delay or non delivery.
We take reasonable care to make sure that our site is secure to help ensure that your shopping experience is safe, simple and secure. All payments on the Louise Mitchell website are processed through Paypal.
We take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
Please note that there is no insurance on any item ordered through the Louise Mitchell website.
Louise Mitchell is not liable for any losses or damages caused by this website or any website linked to, or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Louise Mitchell tries to ensure that the content of this site is accurate and complete.Louise Mitchell cannot guarantee that the content is accurate or error free. Louise Mitchell cannot and does not guarantee that the functional aspects of the site or content will be error free or that the site Louise Mitchell or the server that make it available are free of viruses or other harmful components.
You agree that you will be personally responsible for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users or otherwise violated the terms of sale, we may deny you access to the site on a temporary or permanent basis.
Refund and exchange
Louise Mitchell hopes you will be completely happy with your purchase. Louise Mitchell thoroughly checks all items to ensure they are in perfect condition before sending and each item is packaged carefully.
In the event that you receive a faulty Louise Mitchell product, notification must be given within 3 days of receiving the item, and return of the product must be received within 14 days.
Please contact Louise Mitchell Head Office via email louise@ louisemitchell.com to notify us. The goods must be in their original condition with all tags attached and original receipt as proof of purchase.
In the case of the item/s being exchanged, the cost of postage will be re-charged on second delivery.
We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.
A refund or exchange will be made on receipt of the item. Refunds will only be issued at the discretion of Louise Mitchell. A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly
Unfortunately, we do not exchange for ‘Change of Mind” so please ensure you are committed to your purchase. There is also no exchange or refund on sale items.
Once approved, your replacement order will be processed. If we are unable to supply you with a replacement, a credit will be issued. You will receive email notification of this.